Understanding the Refund Process

Understanding the Refund Process

Our refund process is designed to be straightforward and transparent. Here’s what you need to know:

1. Eligibility for Refunds:

Refunds are typically issued for items returned in accordance with our return policy. Check your order details to ensure eligibility.

2. Initiating a Refund:

To initiate a refund, follow these steps:

1. Log in to your account and navigate to 'My Orders.'
2. Select the order you wish to return and click 'Request Refund.'
3. Follow the prompts to complete your refund request.

3. Processing Time:

Refunds are usually processed within 5-7 business days after the return is received and inspected. You will be notified once the refund is issued.

4. Refund Methods:

Refunds are issued to the original payment method used during purchase. If you used a gift card, a new gift card will be issued.

For any questions about refunds, please contact our customer service team for further assistance.