Returns and Refunds Process

Kathy Ding
Kathy Ding

Returns and Refunds Process

We strive to ensure satisfaction with every purchase. Here's how to handle returns and refunds:

Understanding Our Return Policy

Review our return policy on our website to understand eligibility, time frames, and conditions for returns.

Initiating a Return

To start a return, log into your account and go to 'Order History'. Select the order you wish to return and follow the instructions to generate a return label.

Processing Refunds

Once your return is received and inspected, a refund will be issued to your original payment method. Processing times may vary.

Exchanges

If you wish to exchange an item, initiate a return and place a new order for the desired item.

For more information or assistance, please contact our returns department.

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