How to Handle Lost or Stolen Orders

If you suspect your order has been lost or stolen, take immediate action to resolve the issue:

Confirm Delivery Status: Check the tracking information to confirm the status of the delivery. Sometimes packages are marked as delivered a few hours before actual delivery.
Check with Neighbors: Ask neighbors if they have received the package on your behalf, especially in cases where packages are left in communal areas.
Contact Customer Service: If the package is confirmed lost or stolen, contact our customer service team immediately. Provide your order number and any tracking information available.
File a Report: If necessary, file a report with local law enforcement, particularly if theft is suspected.
Request a Replacement or Refund: Discuss with customer service options for a replacement item or a refund. Our team will guide you through the process based on the circumstances.
Prevent Future Incidents: Consider opting for delivery options that require a signature or using a secure delivery locker service for future orders.

By taking these actions promptly, you can help resolve issues with lost or stolen orders effectively.

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